We can fix your boiler
So, your boiler is giving you trouble and needs repairing.
We can help.
All our boiler repairs are guaranteed — and we only use genuine boiler manufacturers’ parts.
We have over 40 years’ experience in domestic and commercial boiler repairs — from identifying the cause of the breakdown to fixing it properly.
All our skilled engineers are Gas Safe Registered.
You can be sure, therefore, we’re the right company to repair your boiler and your heating system.
Need proof? Look at the testimonials on our review page — many are from repeat customers.
But if you’re worried about the expense of installing a new boiler, a new low-cost finance package will help you spread the burden. It includes 0% finance and a no-deposit option, all available through Phoenix. The details are below — click this link.
And to suit you, the cost can be spread over monthly payments from 12 months to 10 years.
Could you fix the boiler yourself? Scroll down for our 10 point guide to common boiler faults.
Our top ten boiler faults — some are easy to fix yourself.
No heating or hot water
It’s not just low gas or water pressure which causes your boiler to fail. Broken pumps, valves, airlocks and controls can all knock out your boiler. Modern boilers give an error code, check your boiler’s manual, but if you can’t fix it yourself, call in a qualified heating engineer. Our phone number is 01329 285 993.
Banging, knocking, gurgling or whistling
Any off the above noises are tell-tale signs you have a problem and a boiler breakdown is just around the corner. Low water pressure and air trapped in the system are common causes to check for first. ‘Kettling’ (see below) and bangs could be a sign of impending pump failure or a blocked heat exchanger. You’re better off calling an engineer sooner rather than later for these problems. We’re on 01329 285 993.
Leaks and weeps
A boiler should not leak anywhere so if you do have a leak, you have cause for concern. If you’re lucky it could just be a leaky filling loop from inside the boiler. Again, it’s best to call an engineer — printed circuit boards don’t like water and they are expensive to replace. Leaks left alone can cause multiple issues with boilers. It might look like a small leak, but you would be surprised how often they lead to needing a new boiler. Do ring us on 01329 285 993.
No pilot light
Quite often a simple fix — try resetting the boiler first. If no joy, it is usually a broken thermocouple. A change in the wind quite often knocks the pilot light out — and do check the boiler has power. If you’re not sure how to reignite your pilot light, look in your boiler’s manual.
Frozen condensate pipe
A modern condensing boiler has to get rid of waste water. Sometimes this pipe freezes up and locks the boiler out. You can try and pour warm (not boiling) water over the external condensate pipe and then reset the boiler. Hopefully this will work. But if you have this issue, so do your neighbours — call-outs (01329 285 993) may therefore take longer to arrange than usual.
A condensing combi boiler only works if the pressure is above 1 bar. There’s usually a gauge on the front of the boiler — if the gauge reads below one, your boiler will stop. Possible reasons include a water leak in the boiler or on your radiators — check the thermostatic radiator valves (TRVs). Remember, every time you bleed your radiators you lose pressure, so top it back up (see point nine). Check for a fault code and read the manual — this could be a nice simple fix you can do yourself.
It’s the song a kettle makes when it boils dry. In a boiler it’s usually the result of lime scale or sludge build-up on the system’s heat exchanger. The heat exchanger is in the heart of your boiler. If you hear this noise, you should call an engineer, who may be able to flush it out. If not, you’ll need a quote for a new heat exchanger. Sorry to say it’s often a point to think about changing your broken boiler for a new one. We provide boiler installation in Portsmouth and other areas. Please ring us on 01329 285 993 to see how we can help.
Thermostat and control issues
If you have a wireless room stat or RF stat, first check your batteries. Some cheaper thermostats can conflict with your neighbour if they are on the same frequency. After that you’ll need an engineer round to check your controls. Ring us on 01329 285 993 to arrange an appointment.
Radiators not getting warm
If the boiler is working fine, check your pump is working first. If it is, feel your radiators — if they are only hot in patches, they are probably suffering from sludge build-up or trapped air. Then, if the bottom of a radiator is getting hot but the top is staying cool, it probably needs to be bled. Great if you’re happy to bleed your radiators — just remember to top the system back up and re-pressurise it. Your boiler manual should show you how.
Boiler cuts out or turns off
This is usually because a safety device in the boiler has been activated. Often it’s a thermostat issue, low water pressure, water flow due to a faulty valve or pump failure. A modern boiler will give you an error code, so check the boiler manual. If it’s a gas boiler, you will need to call out a registered Gas Safe Engineer. Always ask for quote before any work is carried out — we always do (our quotes are free and all our engineers are Gas Safe Registered). Phone us on 01329 285 993.
Boiler maintenance cover plans
What’s the cost of boiler repairs? Well, that depends on the fault of course. So, if cost is a concern, a good boiler insurance will provide worthwhile protection.
But if you think you’re already covered through your banking or home insurance, do check the cover and levels of service — are they as good as ours?
Do they include an annual service for your boiler? All our plans do. That alone is worth £72. Use the link below for details of our comprehensive maintenance plans.
At GHS we offer our own boiler cover plans to protect you if your boiler breaks down and it’s a costly repair. Remember, each plan includes an annual boiler service — for details of our maintenance plans, just click the button below.
Finance — a package to suit you
GHS, part of GHS Group Limited, is an introducer appointed representative of Phoenix Financial Consultants Limited (“Phoenix”).
Phoenix is a credit broker that is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 539195) which offers finance for home improvement projects from its panel of lenders.
All finance subject to status and credit checks.
Which areas do we cover?
For commercial customers, we work in Hampshire, Dorset, Wiltshire and West Sussex. If you’re not sure, do ask us! Our phone number is 01329 285 993.